Lachlan Paull
UX & product design

Portrait of Lachlan Paull

Sydney-based UX & product designer. At Thoughtworks: regulated flows for Teachers Health (quote & join, +20% completed joins), NSW Digital Birth Certificate (iOS & Android), and Carsales. Earlier: Australian Greens and USyd capstones. I focus on defensible decisions — research that actually shifts the work, plain language, and design systems that make consistency affordable.

MDes (Strategic Design, Design Leadership) and BDes Computing (Interaction Design), University of Sydney — Dean's List on both; capstone awards on both.

Research Product design Native mobile Design systems Accessibility Prototyping Facilitation UX writing
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Selected Work

01 eli Interactive classroom device — UTS/USyd Capstone Product · Research · 3D '21 02 Digital Birth Certificate Native iOS & Android — Service NSW Mobile · A11y · Design system '23 03 Greens Events Creator Front-end for CiviCRM — Australian Greens (Thoughtworks) Web · MUI · Research '24 04 Teachers Health Quote & join flow — +20% completed joins Forms · Conversion · Regulated '25
01 · Product Eli desk device

eli

 02 · Mobile DBC

Digital Birth Certificate

 03 · Web Events Creator

Events Creator

 04 · Teachers Health

Quote & join flow — +20% joins
eli (01 — Product) a classroom that feels less lonely — eli (01 — Product) a classroom that feels less lonely —
Digital Birth Certificate (02 — Mobile) a document you can't lose — Digital Birth Certificate (02 — Mobile) a document you can't lose —
Events Creator (03 — Web) a friendly front-end for CiviCRM — Events Creator (03 — Web) a friendly front-end for CiviCRM —
Teachers Health (04 — Forms) +20% completed joins — Teachers Health (04 — Forms) +20% completed joins —

Personal projects

2
01 Get Up Desktop banking for Up — Australian Up Banking API Desktop · API · Fintech Side
02 imaxornot.com Movie intel from the web — worth seeing in IMAX? Rated gold, silver, or bronze. Automation · Film · Web Side

Where I've worked

2021 — 2026
'25 — '26 Google
UX Researcher Google Maps — UX research with the Maps team. Contracted via Scalence Agency.
'23 — '25 Thoughtworks
Product Designer Teachers Health — Regulated quote and join flow; +20% completed joins. Carsales — RVT.com redesign on the Carsales design system.
'24 University of Sydney
Learning Experience Designer · Casual Academic Tutor LMS — Design improvements to learning tools at scale. Teaching — Tutoring in the Bachelor of Interaction Design.
'23 — '24 Australian Greens
Product Designer Three volunteer-facing web apps to improve engagement and letterboxing efficiency.
'22 — '23 Thoughtworks
UX Designer Macquarie University — Digital mental-health MVP roadmap. NSW Department of Customer Service — Digital Birth Certificate: user flows and WCAG-focused accessibility.

Education

'24 — '25 University of Sydney Master of Design (Strategic Design, Design Leadership) — Award: EY Award for Best Capstone Project, a strategic proposal for client Message Stick ICT · Dean's List 2024. Final semester pending. 2024 — 2025
'19 — '21 University of Sydney Bachelor of Design Computing (Interaction Design) — Nomination: Top 3 IBM Best Capstone (for eli) · Award: Dean's List of Excellence 2020, 2021. 2019 — 2021